Printed in the USARefund policy
Last updated: 8th February 2026
Thank you for shopping with Corporate Grind OOO. Because our products are made to order, our returns process is a little different from traditional retail. This policy explains when we can offer replacements or refunds, and how to request help if there is an issue with your order.
If you have any questions, you can always contact us at corporategrindooo@gmail.com.
1. Summary
• If your item arrives damaged, misprinted, or incorrect, we'll work with you to put it right.
• Because each item is printed on demand, we're generally unable to accept returns or exchanges for:
- Change of mind
- Ordering the wrong size or color
- Normal fit or preference issues
• In all cases, please contact us first before sending anything back.
2. Time window & eligibility
To help us resolve issues quickly:
• For damaged, misprinted, or incorrect items:
- Please contact us within 7 days of the delivery date shown on your tracking.
• For late or missing deliveries (not received):
- Please see our Shipping Policy sections on order tracking and undeliverable packages.
We may not be able to offer replacements or refunds if a request is made significantly after delivery, except where required by law.
3. Damaged, misprinted, or incorrect items
If your order arrives with a clear defect or production error, we'll review it and, where appropriate, arrange a free replacement or another solution.
Examples include:
• The print is heavily misaligned, faded, or missing parts of the design.
• The garment has obvious defects on arrival (holes, large stains, broken seams).
• You received a different size, color, or design than what appears on your order confirmation.
What we need from you:
1. Email us at corporategrindooo@gmail.com within 7 days of delivery.
2. Include:
• Your order number
• A short description of the issue
• Clear photos showing:
- The full item
- Close-ups of the problem
- The size tag (if relevant)
- Any damage to the packaging (if visible)
Once we've reviewed the photos:
• If the issue is confirmed, we'll usually offer a free replacement sent to the same address, or another suitable solution (such as a refund or store credit) at our discretion.
• In some cases, we may ask you not to return the original item, as many of our products are printed on demand and cannot be resold.
4. Change of mind & sizing issues
Because our products are made to order, we are generally unable to accept returns or exchanges for:
• Change of mind
• Ordering the wrong size, color, or design
• Fit or preference issues (for example, if a shirt is looser or tighter than expected)
We provide sizing information on our product pages to help you choose the best fit. Please review the size chart carefully before placing your order.
That said, we know mistakes can happen. In some situations, and purely at our discretion, we may offer:
• A discount on a replacement item, or
• A small store credit for future use.
These gestures are not guaranteed and are handled case-by-case.
5. Custom and personalized products
From time to time, we may offer custom or personalized products (for example, items with custom text, names, numbers, or other bespoke design elements created specifically for you).
Because these items are made uniquely for your order and cannot be resold:
• All sales of custom or personalised products are final once the order has been submitted.
• We are not able to accept returns, exchanges, changes, or cancellations for custom or personalised items due to:
- Change of mind,
- Ordering the wrong size, color, or design, or
- Spelling or content errors that were present in the details you approved at checkout.
The only exceptions are:
• Clear production errors (for example, the design printed does not match the approved artwork), or
• Defects or damage on arrival, covered under the "Damaged, misprinted, or incorrect items" section of this policy.
Please carefully review all spelling, sizing, colors, and design details before placing an order for any custom or personalised product.
6. Items not eligible for return
Unless required by law, we cannot accept returns or offer refunds for:
• Items that have been worn, washed, or altered by the customer (other than trying them on).
• Items damaged due to misuse, accident, or improper care after delivery.
• Orders placed with an incorrect or incomplete shipping address supplied at checkout (see Shipping Policy).
• Any item reported as damaged or misprinted without clear supporting photos.
7. Returned packages (undeliverable or refused)
If a package is returned to us or our print partner due to:
• Incorrect or incomplete address,
• Refusal of delivery, or
• Failure to collect from the carrier's pickup point,
we can usually reship the order once it has been processed by the carrier or facility. However:
• Additional shipping costs will apply, and
• In some cases, a new production charge may apply if the original item cannot be reused.
If you choose not to reship, we'll review options with you, which may include a partial refund (less original shipping and any non-recoverable costs).
8. Refunds (if approved)
If a refund is approved:
• We'll process it to your original method of payment.
• It may take 3–10 business days for the refund to appear on your statement, depending on your bank or card provider.
If you haven't received a refund after we've confirmed it:
1. Double-check your bank or card statement.
2. Contact your bank or card provider, as it may take some time before the refund is officially posted.
3. If you've done all of this and still haven't received your refund, please contact us at corporategrindooo@gmail.com with your order details.
9. How to contact us
For any questions about returns, refunds, or order issues, contact:
Corporate Grind OOO
📧 Email: corporategrindooo@gmail.com
📬 Mailing address:
Corporate Grind OOO
2005 Palmer Ave, no. 818
Larchmont, NY 10538
United States
This policy is intended as a general guide and may be updated from time to time. In some locations, local consumer laws may provide additional rights beyond what is set out here.